Version dated April 7, 2025
1.1. This document constitutes a public offer setting out the terms of the contract for the sale and purchase of goods between the Seller and the Buyer, concluded using the EXPRESS.MARKET platform. The offer is addressed to any User of the Site who intends to purchase a product from a Seller through the catalog posted on the Site. Acceptance of this offer occurs when the Buyer places an order for the selected product and confirms their agreement with these terms during the order process (by checking the appropriate box and clicking the button to confirm the purchase).
1.2. Parties to the contract: For each sale and purchase contract, the Seller is the respective platform partner user who posted the product offer (Seller information is provided on the product page and/or in the order confirmation). The Buyer is the user placing the order for personal (non-business) purposes, unless otherwise specified at checkout. The platform Operator (INTERNATIONAL DIGITAL RETAIL S.R.L.) is not a party to the sale and purchase contract and only provides informational services to connect the Seller and the Buyer. All obligations regarding the transfer of the product, receipt of payment, delivery, provision of warranty, and return lie with the Seller, unless explicitly stated otherwise in these terms.
1.3. These terms are the standard conditions of sale and purchase contracts concluded through EXPRESS.MARKET. By placing an order, the Buyer agrees that these terms will govern their relationship with the applicable Seller. Sellers agree to enter into transactions with Buyers on these terms by listing their products on the platform. Individual terms of a specific contract may be defined by the choices made on the Site (product name, quantity, price, delivery terms). To the extent not regulated by this offer, the parties’ relationship is governed by applicable law, especially rules on distance selling and consumer protection.
2.1. Listing of products: By listing a product on the Site, the Seller makes an offer to an indefinite circle of persons to enter into a sale and purchase contract for that product under the specified conditions (price, description, delivery, etc.). However, this offer is not irrevocable: the Seller reserves the right to cancel the order if they cannot fulfill it (for example, the product is out of stock or a defect is discovered before shipment). Therefore, placing an order by the Buyer is considered an offer by the Buyer to enter into a sale and purchase contract, and the contract is concluded at the moment the Seller accepts the order.
2.2. Order procedure: The Buyer selects the desired product on the Site, adds it to the “cart,” and proceeds to checkout, providing the required information (delivery address, delivery method, and, if necessary, recipient’s full name, contact phone number, and email). During checkout, the Buyer is shown the final order cost, which includes the product price, taxes (e.g., VAT), and—separately—the delivery cost (if delivery is charged). Until the order is confirmed, the Buyer can review and modify the entered information and the order contents.
2.3. Immediately before confirming the order, the Buyer is given the opportunity to review these terms, the Return Policy, and the Prohibited Products Policy (links). By checking the box and clicking the button labeled “Order,” “Buy,” or similar, the Buyer agrees that placing the order entails an obligation to pay and expressly consents to entering into the contract under the offered conditions.
2.4. Order confirmation and acceptance: After receiving the order from the Buyer, the platform automatically sends the Buyer an email confirmation of order receipt (amount, order contents, order number, and date). This confirmation does not mean that the Seller has accepted the Buyer’s offer; it only informs that the order has been registered in the system. The sale and purchase contract is considered concluded when the Seller takes a clear action of acceptance—such as confirming order fulfillment, shipping the product, and/or issuing shipping documents. In most cases, order confirmation occurs when the Seller notifies the Buyer of the status “Shipped” (or equivalent) after actual handover of the goods to the delivery service. Along with the shipping notification, the Buyer may receive a tracking number for delivery tracking. If the Seller does not confirm the order within a reasonable time (usually 2 business days), the Operator may cancel the order and refund the Buyer the amount paid.
2.5. Seller’s right to cancel: If, after the order is placed, it becomes clear that the Seller cannot fulfill it (product is out of stock, defect discovered, incorrect stock or price indicated, etc.), the Seller must reject (cancel) the order in the system as soon as possible. In this case, the contract is considered not concluded, and the funds paid by the Buyer are fully refunded in the same manner as the payment, within no more than 7 days from the cancellation date. The Operator (or payment partner) processes the refund to the Buyer. The Buyer is recommended to carefully review the product description and terms of sale before placing an order; however, if the cancellation occurred due to the Seller’s fault, the Operator may record negative feedback for the Seller, and the Buyer may be issued a compensation coupon (if available under any loyalty program).
3.1. Currencies and taxes: Product prices are displayed in the currency chosen on the Site (by default, in euros or the local currency determined by the Buyer’s region, if available). All prices include applicable value-added tax (VAT) or are marked accordingly regarding the tax regime. If the Buyer is a consumer from the EU, the price includes VAT at the rate of the destination country, calculated in accordance with the distance selling rules (OSS). If the Buyer is a registered legal entity in the EU, VAT-exempt intra-Community supply may be possible subject to providing a valid VAT number, but this may require separate agreement with the Seller before placing the order.
3.2. Payment methods: The Buyer must pay for the order using one of the methods available on the Site—credit/debit card, e-wallet, bank transfer, or any other method offered at checkout. Payment security is ensured by using secure protocols and licensed payment processors. The Operator may require passing 3D Secure or other authentication to prevent fraud.
3.3. Time of payment: As a rule, payment is charged at the time of placing the order (authorization and card charge occur immediately after clicking “Confirm Order”). If the “cash on delivery” method is used, this option is available only for certain countries and products, and the Buyer must pay the courier or at the pickup point upon actual receipt. In the case of cash on delivery, the contract is considered concluded subject to payment, and non-payment upon delivery attempt is considered Buyer’s refusal of the contract.
3.4. Payment processing: Payment services on the Site may be provided by the Operator or its partner— a payment provider. Payment received into the Operator’s (or provider’s) account is forwarded to the Seller, net of platform fees. The Buyer agrees that this payment arrangement relieves them of the obligation to pay the Seller directly: the Operator (through the provider) acts as an agent to receive payment on behalf of the Seller, and payment receipt by the agent is deemed payment receipt by the Seller.
3.5. Payment confirmation: After successful payment, the Buyer receives an electronic receipt that includes payment details, the amount paid, and the order identifier. The Buyer must keep this receipt until product receipt and the end of any return period, as it may be needed to exercise return or warranty rights.
3.6. Promotions and coupons: If the Buyer applies a discount coupon or participates in a promotional offer reducing the price, the discount allocation follows the promotion’s terms. Discounts do not stack unless otherwise specified. Coupons provided by the Operator may have restrictions on minimum order value, validity period, and other parameters. Upon order cancellation, a used coupon may not be reinstated unless its issuance terms allow it.
4.1. Delivery methods and timeframes: At checkout, the Buyer selects the preferred delivery method from those available for the product and address. Options may include: courier delivery to the door, pickup point/parcel locker delivery, postal service, etc. The Seller indicates estimated delivery times for each method, and these timeframes are displayed to the Buyer. Delivery times are approximate and may depend on region distance, carrier schedules, and other factors.
4.2. Address and delivery conditions: The Buyer is responsible for providing a correct delivery address. When placing an order, ensure the address is accurate, including postal code, city, street, building/apartment number, and recipient name. If courier delivery is chosen, the Buyer or their representative must be present at the address on the expected delivery day or promptly contact the courier service to reschedule.
4.3. Receipt of shipment: Upon receiving the product, the Buyer must, if possible, inspect the outer packaging’s integrity in the presence of the courier (or at the post office). If there are significant damages to the packaging, leakage, or signs of tampering, the Buyer has the right to refuse acceptance by creating a written note (claim) with the courier or postal employee. For pickup point deliveries, inspect the packaging before leaving the location. By signing the delivery receipt or otherwise acknowledging acceptance, the Buyer confirms no visible issues with the packaging. This does not prevent the Buyer from later claiming hidden damages discovered after opening the package at home; however, documenting such issues at delivery greatly facilitates claim resolution.
4.4. Risk of accidental loss or damage: In accordance with the law, the risk of accidental loss or damage to the goods passes to the Buyer when they or a person appointed by them takes possession of the goods. If the Buyer arranges transport themselves (not via Site options), risk may pass earlier—but typically the Seller organizes delivery, so risk transfers upon handover. Until that moment, risk lies with the Seller. Therefore, if the goods are lost by the delivery service or damaged in transit, the Seller is liable to the Buyer and must either reship the goods or refund the purchase. The Buyer must cooperate in investigating the incident (e.g., provide photos of damage, fill out a loss claim form with the carrier, etc.).
4.5. Delivery delays: Stated delivery times are approximate. Delays may occur due to reasons beyond the Seller’s control—such as carrier delays, peak seasonal loads, customs inspections (for cross-border shipments), or force majeure. The Seller or Operator will inform the Buyer of significant delays as soon as they receive information from the carrier. If a delay exceeds a reasonable period (e.g., more than 14 days beyond the promised timeframe), the Buyer may cancel the order and request a full refund. The Seller (or Operator on their behalf) will return the paid amount, and if the goods arrive afterward, the Buyer must either refuse delivery or, by mutual agreement, pay again to accept the goods.
4.6. Partial shipments: If the order contains multiple products, they may be shipped separately (e.g., from different warehouses). This does not incur additional delivery charges for the Buyer beyond those indicated at checkout. Each shipped item (or set of items) will have its own tracking number. Each product sale and purchase contract is treated as separate and independent from other order items. The inability to fulfill one item does not entitle the Buyer to cancel other delivered items, except when items form a set or are clearly interrelated (in such cases, the Buyer may refuse the entire set).
4.7. Special requirements (alcohol, 18+): If the order includes products whose sale and delivery are restricted by age (e.g., alcoholic beverages, other “18+” items), delivery of such products is only to the recipient in person upon presentation of age verification. The courier or pickup point employee may request identification. If the recipient is under 18 (or under 21 for categories requiring that age, if applicable by law), the product will not be handed over, and the order will be considered canceled at the Buyer’s fault. The cost of the product is refunded minus return shipping costs. An order containing alcohol cannot be left with neighbors or at the doorstep—it must be handed directly to an adult. By placing an order for such products, the Buyer confirms they meet the required age and will provide necessary proof at delivery.
5.1. Right of withdrawal: The Buyer, as a consumer (individual purchasing goods for personal use), according to EU law, has the right to withdraw from a purchase without giving reasons within 14 calendar days from the date of receipt of the goods. To exercise this right, the Buyer must notify the Seller via the Site interface (or by another provided method—e.g., by sending an email to support) of their decision to withdraw from the purchase before the 14-day period expires. The Operator provides a convenient return initiation mechanism in the Buyer’s account.
5.2. Calculation of the period: The 14-day withdrawal period begins the day after the day on which the Buyer (or a person appointed by them) receives the goods. If the period expires on a weekend or public holiday, it is extended to the next business day. It is sufficient for the Buyer to send the withdrawal notification before the 14-day period ends; sending that notification is considered timely exercise of the right.
5.3. Returning the product: After notifying the Seller of their intent to return the goods, the Buyer must send (return) the goods to the Seller no later than 14 days from the date of the withdrawal notification. The deadline is met if the Buyer returns the goods to the carrier before the 14-day period expires. If the Seller offers to pick up the goods themselves (e.g., via courier), the Buyer must make the goods available at the agreed time.
5.4. Condition of returned goods: The Buyer must return the product in the condition in which it was delivered, if possible in the original packaging, with undamaged tags, seals, full accessories, and documentation (if included). The product must not show signs of use beyond what is necessary to inspect its features and functionality (as is allowed in a physical store). However, if the Buyer uses the product beyond what is necessary for inspection and it loses its original condition or is visibly worn, the Seller may reduce the refund amount by the depreciation in the product’s value (in accordance with consumer protection law). For example, if electronics have a usage or activation counter that exceeds the trial period, or clothing has been worn extensively, or cosmetics have been used beyond sampling, it may be considered use beyond minimal inspection.
5.5. Return shipping costs: If the product is of satisfactory quality and returned simply because the Buyer changed their mind, return shipping costs are borne by the Buyer unless otherwise specified by the Seller. The Buyer may send the product by any reliable trackable method. It is recommended to keep shipping receipts. If the product is oversized, the Seller may offer to arrange the return at their own expense; the cost of that service may be deducted from the refund. If the return is due to a defective or non-conforming product, return shipping costs are borne by the Seller, who either provides a prepaid return label or reimburses the Buyer’s shipping costs (upon receipt of proof of shipment).
5.6. Exceptions to the right of withdrawal: Legislation provides a list of goods that cannot be returned for withdrawal reasons—i.e., the right of withdrawal does not apply to them or is forfeited under certain conditions. Such goods include (examples):
The Seller must indicate in the product description if it belongs to a non-returnable category in the absence of defects. The Operator also endeavors to note such features on the Site.
5.7. Refund procedure: After receiving the returned product and inspecting its condition, the Seller (or the Operator acting on their behalf) refunds the amount paid by the Buyer. The refund is made using the same payment method used by the Buyer unless another method is agreed and does not cause additional costs to the Buyer. The refund amount includes the full product price and the delivery cost paid at purchase (if the order contained a single item; if not all items are returned, a proportional portion of delivery costs may not be refunded, especially if the delivery cost is fixed for the entire order). The Seller may deduct from the refund an amount corresponding to any loss in the product’s value if the Buyer used the product negligently or damaged it, leading to depreciation (this deduction must be justified and documented).
5.8. Timeframe for refund: The Seller must refund the Buyer’s payments within 14 days from the date of receiving the withdrawal notification. However, the Seller may withhold the refund until either the returned product is received or until the Buyer provides proof of shipment—whichever occurs first. In practice, refunds are typically processed 1–3 days after the Seller receives the returned product, subject to inspection. After processing, the Buyer’s bank or payment provider may take additional days to credit the refund (depending on the issuing bank).
5.9. Example: The Buyer receives the product on August 1, notifies of withdrawal on August 5, ships the product back on August 8, and the Seller receives the package on August 12. The Seller must complete the refund by August 19 (14 days from the withdrawal notification), but may lawfully wait until August 12 to receive the product. If the product arrives on the 12th, the Seller processes the refund on August 13; the Buyer receives the funds by August 15–16, depending on the bank’s processing time.
5.10. No right of withdrawal for businesses: If the Buyer placed the order as a legal entity or individual entrepreneur (providing the appropriate details at checkout), they are not considered a “consumer” and thus are not entitled to the 14-day withdrawal right by law. Returns are possible only by agreement with the Seller or in the case of defects under warranty obligations.
5.11. Related services: If the Buyer ordered additional services with the product (e.g., paid gift wrapping, device setup, extended warranty, etc.) and those services have already been provided at the time of withdrawal, the cost of those services is non-refundable. If the service has not yet been provided (e.g., future warranty service), the Buyer may withdraw from that service and receive a refund for it.
5.12. Return documentation: When returning a product, the Buyer is advised to include a copy of the purchase document (receipt or invoice) and a brief return request stating the order number and their contact details. This helps the Seller quickly identify the package and process the return. If such documents are missing, it does not preclude the return but may delay the process while the Seller determines the package’s origin.
5.13. Condition of packaging upon return: It is recommended to return the product in its original packaging with all inserts and accessories intact. Packaging is part of the product, and damage to it may reduce value. Therefore, open the packaging carefully, trying not to damage it, especially for items intended for sampling. If the original packaging is lost or severely damaged, the Buyer must ensure secure packaging of the product for return.
5.14. Exception: The right of withdrawal does not apply to digital content (e.g., software codes, digital game keys, e-books, etc.) if delivery of that content began with the consumer’s consent and the consumer acknowledged losing the right to withdraw from the moment of performance initiation. On EXPRESS.MARKET, the majority of goods are physical, so this condition is noted for possible future digital offerings.
5.15. Refund to a non-resident Buyer: If the Buyer is located in another country and paid in a foreign currency, the refund is made in the payment currency. Exchange rate fluctuations between payment and refund dates are not compensated by either the Seller or the Operator—the Buyer is refunded the actual amount received by the Seller in that currency. Bank fees for processing the refund (if any) are borne by the Seller if the refund is due to the Seller’s fault (defect, non-conformity), or by the Buyer if the refund is due to the right of withdrawal.
5.16. Quality claims and warranty: This section covers returns for goods of satisfactory quality. If the product has deficiencies or does not match its description, the Buyer may make a quality claim within the warranty period or shelf life. In that case, the Buyer may request repair, replacement, or a refund under a separate procedure provided by law, which is not limited to 14 days. Such claims are handled under statutory warranty and the Seller’s liability for product quality. For example, if a hidden defect appears one month after purchase, the Buyer may submit a claim to the Seller, and the Seller must respond (repair, replace, or refund). The Operator may assist in forwarding the claim, but the Seller is responsible for fulfilling legal requirements.
6.1. Product quality: The Seller guarantees that the product supplied to the Buyer is of satisfactory quality, suitable for its normal use, and free from hidden defects. If the product comes with a manufacturer’s warranty, the Seller must provide the Buyer with the warranty certificate or other document confirming the warranty obligations. The absence of such a document does not deprive the Buyer of statutory rights, as the receipt or order confirmation serves as proof of purchase.
6.2. Conformity with description: The Seller is responsible for ensuring that the characteristics, description, and images of the product on the Site correspond to reality. Minor deviations in color or appearance due to screen display differences are not considered non-conformity. However, if the product differs significantly (e.g., a different size than specified, or a promised feature is absent), this is regarded as improper contract performance. In such a case, the Buyer may demand proper performance (delivery of a product matching the description), a proportional price reduction, or a refund.
6.3. Seller liability: The Seller is liable to the Buyer for any damage caused to the Buyer’s life, health, or property due to product defects, in accordance with consumer protection and product liability laws. The Seller must review and respond to the Buyer’s claim regarding product quality or safety within the legally prescribed timeframe (usually 10 days for a written consumer claim). Failure to meet these deadlines results in legal liability (e.g., penalty payments).
6.4. Buyer liability: The Buyer must pay for the ordered product in a timely manner, accept the delivered product, and, if refusing the product, ensure its return. If the Buyer unreasonably refuses to accept the product (e.g., fails to pick it up from the pickup point or refuses it from the courier despite satisfactory product condition), the Seller may seek reimbursement for delivery and return costs. These amounts may be deducted from any refund (e.g., the cost of round-trip shipping). Malicious ordering of goods without intent to pay or accept them may lead to the Buyer’s account being blocked on the platform.
6.5. Operator’s limitation of liability: The Buyer understands that the Operator is not liable for product quality, safety, or conformity—these responsibilities rest with the Seller. The Operator is not liable for any damage caused to the Buyer by the product, as the Operator is neither the manufacturer nor the seller. The Operator’s role is limited to ensuring proper functioning of the payment system and technical information transmission. The Seller and Operator are not liable for indirect losses suffered by the Buyer in connection with the product purchase, such as lost profits, business interruption, moral damages, etc., as such categories of compensation are typically not provided in consumer relations. The Seller’s liability is limited to the purchase price and direct, actual damage (within statutory limits). However, nothing in these terms limits or excludes liability in cases where law prohibits such limitation (e.g., liability for intentional harm, death or injury due to gross negligence, or other statutory obligations).
6.6. Force majeure: The parties are relieved of liability for partial or complete failure to perform contract obligations if such failure is due to force majeure events (natural disasters, war, strikes, government actions, etc., as defined in the Seller’s terms). Performance of obligations is suspended during the force majeure period. If delivery is delayed due to force majeure, the performance timeframe is extended by the duration of the hindrance. If the delay is significant, the Buyer may cancel the order, and the Seller remains responsible for refunding the payment but is not at fault for the delay.
6.7. Feedback and reviews: After completing the transaction, the Buyer may leave a review of the product and the Seller’s performance on the Site. Reviews should be based on actual experience. The Seller is responsible for addressing issues raised in negative reviews (e.g., contacting the Buyer to resolve them). The Operator is not liable for review content but may moderate for unacceptable language, spam, or policy violations.
7.1. All disputes between the Buyer and Seller should be resolved through negotiations. The Buyer may contact the Seller via the Site’s messaging or claim module to settle any issues. The Seller must act in good faith and respond to the Buyer’s inquiries promptly.
7.2. If direct communication with the Seller does not resolve the issue or the Buyer is unsatisfied with the response, they may involve the Operator by contacting EXPRESS.MARKET support. The Operator can act as a mediator and suggest solutions (e.g., partial compensation, a coupon from the Operator, assistance with repairs, etc.). However, ultimate resolution of claims related to contract performance remains the Seller’s responsibility (especially regarding legal issues of warranty, returns, or compensation).
7.3. Claims procedure: Before going to court, the Buyer (especially if a consumer from another EU country) is advised to send an official claim to the Seller by email or postal mail, detailing the issue and demands. The Seller must respond to the claim within 10 days (unless law requires a different timeframe in the Buyer’s country). If no response is received within that period or the dispute remains unresolved, the Buyer may pursue legal action.
7.4. Jurisdiction and applicable law: Contracts between a Buyer-consumer and a Seller are governed by the law of the consumer’s country of habitual residence if that country is in the European Union or party to relevant international consumer protection agreements. This means the consumer cannot be deprived of mandatory protections provided by their national law. Simultaneously, contract form and general obligations of the parties also consider Romanian law (as the Seller’s or Operator’s governing law) since the platform is based in Romania. If the Buyer is not a consumer or neither party is in the EU, the contract may be governed by Romanian law.
7.5. Any court proceedings, if they occur, will take place in the competent courts at the defendant’s location, or at the consumer’s place of residence if required by relevant consumer jurisdiction laws. The Buyer also has the option to use the Online Dispute Resolution (ODR) platform in the EU (ec.europa.eu/consumers/odr). This platform allows filing a complaint online and pursuing alternative dispute resolution. The Seller, upon receiving such a request, must cooperate with the ADR/ODR procedure.
7.6. Language of communication: Dispute resolution between the Buyer and Seller may be conducted in the transaction’s language. If the product was sold with a Russian description (as often on EXPRESS.MARKET for Russian-speaking users), the claim can be submitted in Russian. However, for court proceedings, documents may need translation into the court’s official language (e.g., Romanian if suing a Romanian Seller, or the language of the consumer’s country if its law applies).
8.1. These terms of the offer to buyers become effective upon publication on the Site and remain in effect until they are amended or replaced. The Operator may modify this document; such changes apply to new orders placed after publication. For previously concluded transactions, the terms in effect at the time of order placement apply if those terms were provided to the Buyer and accepted by them.
8.2. If any provision of this offer is deemed invalid or unenforceable, it does not affect the validity of the remaining provisions. Instead of the invalid provision, a legally permissible provision closest in intent will apply.
8.3. Electronic records stored in EXPRESS.MARKET systems (including order logs, correspondence, payment records) are accepted by the parties as proper evidence of contract formation and performance, as is email correspondence between the parties.
8.4. The Buyer’s relationship with the Seller is also governed by the EXPRESS.MARKET User Agreement, which the Buyer agreed to upon registration/checkout, especially regarding platform use, data protection (see the Privacy Policy), and other matters not covered in this document. In case of conflict between this public offer and the User Agreement regarding terms of product sale, the provisions of this offer prevail (as they specifically govern sale and purchase).
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